JOB DESCRIPTION:  Provide technical assistance and troubleshooting for all technology equipment used in the School District.

QUALIFICATIONS:  High school diploma or equivalent. One year experience Microsoft or Google Docs client software; working knowledge in computer repair and troubleshooting; computer classes; able to lift 50 to 75-pound items. A certificate in computer technical training preferred.

RESPONSIBILITIES:

• Troubleshoot and service all District Macintosh and mobile device hardware and software.
• Serve as a public relations liaison in answering telephones and assisting personnel who desire information and/or services.
• Inspect and clean 1:1 computers and mobile devices.
• Perform health tests and configuration of 1:1 computers and mobile devices to ensure they are in working order.
• Track inventory on an as-needed basis.
• Manage priorities with respect to support calls, trouble tickets, and schedule repairs and maintenance to ensure timely completion of projects.
• Maintain a high level of communication with District personnel with respect to scheduling, progress, and completion of projects.
• Maintain supplies and materials necessary for repairs.
• Install and configure network printers.
• Acquire and maintain any certifications necessary to perform assigned duties.
• Provides emergency assistance as required to maintain District technology services.
• Perform other duties as assigned.

SALARY: Full-Time, Twelve-month position, beginning salary Level 29, employee benefits in accordance with Board Policies.

EVALUATION:  Performance to be evaluated in accordance with Board Policy on the evaluation of support personnel.